FAQ

How long does a withdrawal take?

All requested withdrawals will be reviewed and approved the following business day (the compliance of the cancellation right requires us to give ou...

Are foreign bank accounts allowed for withdrawals?

No, a withdrawal can only be made to a Swiss bank account in your name.

Why haven't I received my withdrawal yet?

If the withdrawal request was made on Friday or during the weekend, it will be processed on the next business day. It may then take up to 3 busines...

How can I make a withdrawal?

To request a withdrawal, click in your account: For PC: My Account > Cashier > Withdraw For Mobile: Deposit > Cash Out For Pokerstars App: Cashier ...

Why can't I make a withdrawal?

Either you have not entered your bank details or your bank details have not been confirmed yet. After you have deposited your bank details and prov...