FAQ

How long does it take to verify my player account?

Once you have submitted your identity and residency documents to us, the verification process can take up to 24 hours.

What do i need to take in consideration regarding the documents for account verification?

Identity Documents:Accepted identity documents are a passport, ID card, or driver's license. For the Swiss passport, make sure to scan both sides (...

What does the status provisional mean?

The status of your account is provisional. The maximum amount you can deposit is CHF 1'000 and you cannot withdraw your winnings. We ask you to ver...

Can I reopen my account?

You can reopen your account a maximum of two times. After that, reopening is no longer possible.

How can I close my account?

To close your player account, please contact our customer support at customerservice@casino777.ch. For identification purposes, please send your re...

Why can't I play?

You may have reached your limit. Once a limit is reached, you will not be able to play any more games on Casino777.ch or transfer funds to PokerSta...

Password reset

If you wish to reset your password, please click on this link https://www.casino777.ch/en/forgot-password and follow the instructions. Please check...